Terms and Conditions
Terms and Conditions
These Terms and Conditions apply to all purchases made through the website of House of Lou NYC, reachable via info@houseoflounyc.com.
1. Applicability
By placing an order, you agree to these Terms and Conditions.
2. Product Information
We make every effort to describe our products accurately and provide up-to-date information. However, typographical errors or inaccuracies may occur.
3. Orders and Payment
Orders are processed after full payment has been received. Available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their location.
4. Processing and Delivery
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Processing time: 1–3 business days
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Shipping time: 3–7 business days (depending on location)
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Shipping is carried out directly from our supplier
5. Returns and Cancellations
Please refer to our separate Return Policy for all applicable conditions.
6. Liability
We are not responsible for loss or damage during shipping if tracking information indicates that the package has been delivered. Always carefully check the delivery address provided.
7. Intellectual Property
All content on the website (texts, photos, logos) is the property of House of Lou NYC and may not be used without permission.
8. Complaints Procedure
Complaints can be submitted in writing via info@houseoflounyc.com. We aim to respond within 5 business days.
9. Governing Law
These Terms and Conditions are governed by Dutch law.